DEBORA SILVIA HUTAGALUNG; ARTHA PUTRI BR KARO; MUTIA ELVIANI; ANDREAS PANJAITAN; SEPTRI ANISA. Penguatan Pelayanan Pelanggan melalui SOP, Service Excellence, dan WhatsApp Business pada UD. Baim Florist: Penelitian. Jurnal Pengabdian Masyarakat dan Riset Pendidikan, [S. l.], v. 4, n. 4, p. 28524–28530, 2026. DOI: 10.31004/jerkin.v4i4.7017. Disponível em: https://jerkin.org/index.php/jerkin/article/view/7017. Acesso em: 4 jul. 2026.