Analisa Kualitas Aplikasi Absensi Mobile Greatday untuk Mengukur Kepuasan Pengguna Mengunakan Metode Webqual 4.0: Penelitian

Imam Budiawan; Fahrizal; Martua HamiSiregar; Mushliha; Hani Harafani; Ade Setiawan

doi:10.31004/jerkin.v3i4.1447

Authors

Imam Budiawan Universitas Bina Sarana Informatika
Fahrizal Universitas Bina Sarana Informatika
Martua HamiSiregar Universitas Bina Sarana Informatika
Mushliha Universitas Bina Sarana Informatika
Hani Harafani Universitas Bina Sarana Informatika
Ade Setiawan Universitas Nusa Mandiri

DOI:

https://doi.org/10.31004/jerkin.v3i4.1447

Keywords:

Quality Analysis, Greatday Mobile Attendance Application, Webqual 4.0

Abstract

The online attendance application has now become one of the systems that is starting to be widely used by companies to support ease of work in carrying out attendance activities. Starting from daily absences, permit applications, leave applications, employee overtime data to attendance recaps which can be accessed easily to present a management report. The problem that occurs is that the information service often has errors, namely the Greatday mobile application still does not receive good service or is still less responsive to users who need good attendance information services. To measure user satisfaction of the Greatday mobile attendance application, accurate and appropriate methods and measuring tools are needed, such as Webqual 4.0. Based on the test results for the coefficient of determination (R Square), the figure 0.666, the coefficient of determination is equal to 66.6%. This figure means that usability (X1), information quality (X2) and interaction quality (X3) influence consumer satisfaction (Y). Meanwhile, the remaining 100% − 66.6% = 33.4% is influenced by other variables outside the variables that were not examined.

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