The Effect Of Classroom Management, Digital Literacy And School Environment Quality On Educational Service Quality In Higher Education Institutions

Marlen Wariunsora; Desty Endrawati Subroto; Rio Haribowo; Akhmad Ramli; Isfauzi Hadi Nugroho; Wandi Sujatmiko

doi:10.31004/jerkin.v4i3.5154

Authors

Marlen Wariunsora Institut Agama Kristen Negeri Ambon
Desty Endrawati Subroto Universitas Bina Bangsa
Rio Haribowo Universitas Mulawarman
Akhmad Ramli Universitas Islam Negeri Sultan Aji Muhammad Idris Samarinda
Isfauzi Hadi Nugroho Universitas Nusantara PGRI Kediri
Wandi Sujatmiko Politeknik Aisyiyah Pontianak

DOI:

https://doi.org/10.31004/jerkin.v4i3.5154

Keywords:

classroom management, digital literacy, school environment quality, educational service quality

Abstract

The research study examines how classroom management practices together with digital literacy skills together with school environmental conditions create an effect on educational service delivery at higher education institutions. The research background establishes the need for higher education service improvement because of international competition and educational digital transformation. The researchers conducted their study through a quantitative explanatory approach which used survey data collected from 200 active students who were selected through purposive sampling. The researchers performed data analysis through multiple linear regression after they established both validity and reliability and validated their classical assumptions. The study results show that educational service quality benefits from classroom management practices and digital literacy skills and school environmental conditions which create positive substantial effects. The study presents theoretical contributions which enhance research on educational management and higher education service quality through its empirical demonstration of factors that determine educational service quality. The research findings provide higher education institution managers with strategic guidance which they can apply to create policies and practices that will improve learning together with educational technology and campus environment management, thus enhancing educational services.

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